Employment Application
Thank you for your interest in applying to CityCARE Home Care.
The entire application can be completed online using a computer or cell phone and will take approximately 20 minutes.
Please, visit our Privacy Policy if you have questions
Frequently Asked Questions
WHAT ARE THE AGENCIES HOURS?
The Agency Office’s days and hours of operation are Monday to Sunday from 8:00 AM to 4:00 PM. We are on CityCARE Home Care call 24 hours a day and 7 days a week. Unless it is an emergency please call us only during regular office hours.
WHERE ARE YOUR CLIENTS?
CityCARE Home Health services clients in all seven Connecticut counties. Fairfield, New Haven, Middlesex, New London, Windham, Hartford, Litchfield.
WHEN WILL I BE PAID?
City CARE Home Health has a standard 40-hour work week, which is Monday through Sunday, beginning on Monday at 12:01 am and ending on Sunday at 12:00 midnight. The Agency's pay period covers a 7-day timeframe, which starts at 12:01 am on the Monday and ends at 12 Midnight Sunday. Payday is every Friday and occurs 52 times a year. In order to make sure payroll is processed properly and to comply with Connecticut State Laws you must use the telephone clock in/out system. Pay checks will be ready for pickup at the Agency Office by appointment during office hours on Friday. This paycheck will include all hours worked the previous week.
HOW DO I GET A WORK ASSIGMENT?
- Work assignments for in-home employees are scheduled by the Office Manager. They are offered on the basis of services required, qualifications/expertise needed and availability of employee(s).
- Keep your contact information current with the Agency office. We must be able to reach you easily and often on short notice.
- When you receive and accept an assignment, you agree to the hours that the job requires. Should the requirements of that job change, you will be given first option of keeping that assignment, if you are willing to work within the changes. On the other hand, if you are not able to work within the new changes, another employee will be assigned.
- You may refuse an assignment but doing so does not mean a replacement assignment will become available; or, if one does, it doesn't mean that the replacement assignment will be given to you. There is no guarantee of work assignments, as requests for service are unpredictable and can be sporadic.
- Sometimes assignments come up on very short-notice. Being willing to accept these last-minute assignments and/or being available to cover for sick employees, will increase your chances of receiving assignments.
DO YOU OFFER DIRECT DEPOSIT?
Direct deposit is offered to all City Care Home Health employees. If you do not wish to receive a direct deposit, Wisely cards are available free of charge and can be funded electronically. Finally, you have the option of picking up a paper check from our office.
WHAT IS THE CLOCK IN SYSTEM?
In accordance with City CARE Home Health Policy # 6.60 - Payroll, employees shall accurately record all hours worked by clocking in/out from the clients home phone. Be sure you clock in and out accurately at the beginning and end of your work shift. Your Supervisor will review your clock in/out time before it is forwarded to payroll for processing. While we make an effort to correct any clock in/out errors which we notice, your payroll hours may not include the times you failed to punch in/out. In such cases payroll correction will be made the following week. Falsifying clock in/out times are grounds for immediate Termination of Employment.
MAY I USE MY CELL PHONE WHEN I AM WITH A CLIENT?
You are not permitted to make or accept telephone calls or texts while you are on duty at clients’ homes, unless they are from Managerial Staff, or an emergency/urgent situation develops. If you carry a cell phone with you, when you are on duty, be sure to either turn it off or put it on "vibrate" to ensure clients are not disturbed. Advise others to phone the Agency Office and leave a message, should they need to reach you, while you are on duty. The Agency Office will contact you with the message. Personal phone calls and/or texting may be done on your breaks or between assignments. Long distance calls may not be made using Agency phones, unless the call is business-related. Neither may Long distance calls be made using a client's phone.
WHAT IF I CANNOT MAKE MY ASSIGMENT?
When you are not able to work because of short-term illness or other reasons, you must contact your Supervisor, as soon as you are aware that you cannot report for duty, in order that a substitute can be arranged, if necessary. As a minimum, you are required to give at least 48-hours’ notice. If you become aware, during non-office hours, that you cannot cover your assignment(s), you must contact the Supervisor on call. If you do not contact a Supervisor and fail to report for your assignment, you will be considered a "no-show" and may be subject to disciplinary action.
JOB/EMPLOYMENT APPLICATION
CityCARE Home Health 2494 Whitney Avenue, Hamden CT 06518
PRE-EMPLOYMENT BACKGROUND CHECK AUTHORIZATION
CityCARE Home Health 2494 Whitney Avenue, Hamden CT 06518
ACKNOWLEDGMENT OF HANDBOOK
CityCARE Home Care 2494 Whitney Avenue, Hamden CT 06518
CITYCARE HOME CARE
PCA LIVE-IN RESPONSIBILITIES
EMPLOCityCARE Home Care
CityCARE Home Health 2494 Whitney Avenue, Hamden CT 06518
AcknoCityCARE Home Caree Guidelines
CityCARE Home Health 2494 Whitney Avenue, Hamden CT 06518
ACKNOCityCARE Home CareAND UNIVERSAL PRECAUTIONS TRAINING
CityCARE Home Health 2494 Whitney Avenue, Hamden CT 06518
Universal Precautions Training Video
Hippa Training Video
Policies and Procedures Regarding: Client Confidentiality.
City Care staff must honor client's legal rights to privacy and confidentiality. City Care staff shall not disclose or share any personal health information (PHI) regarding City Care clientele (past or present) with anyone (including other City Care personnel who are not directly involved in the client's care team) unless the sharing of such information is authorized by the client in writing or required for the purposes of the performance of assigned duties and responsibilities. Failure to follow this policy is a violation of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and punishable by law. If there is any question regarding what constitutes private or confidential information, direct such questions to the City Care management for clarification before disclosing or sharing ANY client information with anyone.
- City Care staff must not discuss or disclose any details pertaining to their client's personal information (name, date of birth, social security number, address, phone number, financial situation), their physical or mental status (diagnosis) or any details pertaining to the care their client is receiving with anyone outside of: the client's Responsible Party, authorized friends and family members, attending physician, client's pharmacy and City Care direct care team - and only on a need-to-know bases. City Care staff must take precautions to avoid being overheard by unauthorized parties when discussing client PHI and ensure any written PHI is protected from unauthorized access and viewing.
- When answering client's phone or residence, staff must only acknowledge client's last name unless directed otherwise. Take a detailed message if client is unavailable or unable to communicate, and direct caller/visitor to contact City Care Management if they require immediate information.
- City Care staff must discard (shred) any printed information and/or delete any electronically transmitted details pertaining to their client's PHI on their personal devises. Electronic transmission of client PHI is only permitted via secured and encrypted sources.
- City Care staff must report any observed or reasonably suspected HIPAA violation to City Care management as soon as is practical. City Care staff who mishandle client PHI may: receive a written reprimand, be demoted, be suspended without pay or be terminated.
- City Care staff must not have any visitation from friends, family or pets while working on the premises of a client's home. If an employee requires something while on duty, they must consult with City Care Management before making arrangements to have anything delivered to a client’s home.
UNIVERSAL PRECAUTIONS
Follow safety techniques and good hygiene habits to stop the spread of germs and infections. To prevent the spread of infection and disease:
- Do not touch a person’s body fluids.
- Maintain a safe and clean work environment.
- Put waste in the right place.
- Use standard precautions and protective equipment to prevent spreading blood-borne pathogens (Germs spread from blood are called blood-borne pathogens).
- Wash hands frequently and correctly.
- Wear gloves, apron or mask as needed.
Hand Washing
Frequent hand washing is an easy way to avoid getting sick and spreading illness. Know when to wash your hands and how to wash the person. While you can never keep your hands germ free, you can limit the transfer of bacteria, viruses and other germs.
Wash your hands before:
- Eating
- Preparing food
- Providing personal care
Wash your hands after:
- Blowing your nose, coughing or sneezing into your hands
- Cleaning and disinfecting surfaces
- Contact with any bodily fluid (changing incontinent pads, using the bathroom)
- Direct contact with person for personal care
- Handling garbage or contaminated clothing
- Preparing food
- Removing gloves and other personal protective equipment
Use alcohol-based hand rubs if hand washing is not possible. Be aware that hand rubs are not effective against all germs so wash hands with soap and water as soon as possible.
Protective Equipment
The agency should provide all necessary protective equipment. Use protective equipment when you are in a setting that may expose you to blood-borne pathogens. Protective equipment includes:
- Gloves.
- Containers for "sharps" which are items such as needles and razor blades. If there are no sharps containers in the home, find a safe place to discard them where there is no risk of needle sticks. The agency should tell you what to do and who to contact if you are stuck by a needle.
- Double-bags for waste. May use plastic laundry bags. Tape bags shut.
- Masks
Blood-borne Pathogens
A pathogen is something that causes disease. Blood borne pathogens are infectious diseases carried in the bloodstream. Blood borne pathogen infection may be caused by being stuck with a used needle or if bodily fluids touch a sore, broken skin or mucous membranes like the eyes, nose or mouth. The most common blood borne pathogens are hepatitis and HIV. If you believe you have been exposed, contact your supervisor immediately. Appropriate use of gloves Use gloves if you are likely to touch contaminated items. Some situations include when you:
- Change bandages or dressings
- Clean areas where body fluids have spilled
- Touch urine or stool
- Touch dirty items used in personal care
- Toileting
- Contaminated laundry
- Tissues with mucus, saliva
Application and Removal of Gloves
- Wash hands.
- Apply clean gloves, do not reuse gloves. If gloves are not available in the home, contact your agency immediately.
To remove gloves after caring for the client:
- With right hand, grab opening of glove on left hand and pull glove over fist, removing the glove inside out. Discard glove.
- With left ungloved hand, grab glove on right hand near the opening and pull the glove over fist, removing the glove inside out. Discard glove.
- Always throw gloves away in a plastic garbage bag. An ungloved hand should never touch the outside of the contaminated glove.
- Wash your hands.